Effective Date: February 2026
1. Introduction
Natura Med (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By engaging our services or using our website, you consent to the practices described in this policy.
2. What Personal Information We Collect
We may collect personal information including, but not limited to:
• Full name
• Contact details (email address, phone number, residential address)
• Date of birth
• Health information relevant to the services we provide
• Appointment history and clinical notes
• Payment and billing information
Health information is considered sensitive information under Australian law and is handled with additional care and confidentiality.
3. How We Collect Personal Information
We collect personal information directly from you through:
• Online forms (including website enquiries and intake forms)
• Appointment bookings
• Email, phone, or in-person communication
• Website interactions (including cookies and analytics tools)
Where reasonable and practical, we collect information directly from you.
4. Why We Collect Personal Information
We collect and use your personal information to:
• Provide naturopathic and wellness services
• Manage appointments and client communication
• Maintain accurate clinical records
• Process payments and issue receipts
• Comply with legal, regulatory, and professional obligations
• Improve our services and website functionality
We will only use your information for the purpose for which it was collected or for related purposes permitted under Australian law.
5. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may disclose your information to:
• Third-party service providers (such as appointment scheduling software, secure payment gateways, or IT service providers)
• Regulatory bodies or authorities where required by law
• Other healthcare practitioners (with your consent) where appropriate for your care
All third parties engaged by us are required to handle your information securely and in accordance with privacy obligations.
6. Storage and Security
Your personal information is stored securely using our practice management system (My Appointments) and other secure digital platforms.
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
7. Website Analytics and Cookies
Our website may use cookies and analytics tools such as Google Analytics to improve user experience and website performance.
You may disable cookies through your browser settings; however, this may affect website functionality.
8. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if necessary.
To do so, please contact:
We will respond to your request within a reasonable timeframe.
9. Complaints
If you have concerns about how your personal information has been handled, please contact us in the first instance at:
We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
11. Contact Details
Natura Med
Email: karina@naturamed.com.au
Phone: +61 402 627 022
Location: Peregian Springs, QLD, Australia
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