Effective Date: February 2026
1. Overview
This website is operated by Natura Med – Naturopathy (“we”, “us”, or “our”). By accessing or using our website www.naturamed.com.au, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website.
2. Services
We provide information about our health and wellness services, including but not limited to naturopathic consultations, functional testing, and related services.
All services are subject to availability and individual suitability. We reserve the right to refuse service where clinically inappropriate or outside our scope of practice.
3. Bookings and Appointments
Appointments can be made via the online booking platform available on our website: www.naturamed.com.au.
You agree to provide accurate and complete information when booking an appointment.
Cancellation Policy
We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.
Cancellations made with less than 24 hours’ notice, or failure to attend (no-show), may incur a $50 cancellation fee.
In some cases, individual client agreements may specify alternative cancellation terms. Where this applies, the agreed terms with the client will take precedence.
4. Payment
Payment is required at the time of service unless otherwise agreed in writing.
Accepted payment methods include:
• Direct deposit
• Credit card
• Online payment platforms
All prices are listed in Australian Dollars (AUD) and include GST where applicable.
5. Health Disclaimer
The information provided on this website is for general informational and educational purposes only. It is not intended to substitute professional medical advice, diagnosis, or treatment.
You should always seek the advice of a qualified healthcare provider regarding any medical condition or health concerns. Never disregard professional medical advice or delay seeking it because of something you have read on this website.
6. Intellectual Property
All content on this website, including text, graphics, images, logos, downloads, and other materials, is the property of Natura Med – Naturopathy (unless otherwise stated) and is protected under Australian copyright and intellectual property laws.
You may not reproduce, distribute, modify, or use any content without prior written permission.
7. User Conduct
You agree not to:
• Use the website for any unlawful purpose
• Post or transmit any material that is harmful, defamatory, offensive, or infringes the rights of others
• Attempt to gain unauthorised access to the website, servers, or associated systems
• Interfere with the security or functionality of the website
8. Third-Party Links
This website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or privacy practices of those external sites.
Accessing third-party websites is at your own risk.
9. Limitation of Liability
To the maximum extent permitted by law, Natura Med – Naturopathy is not liable for any direct, indirect, incidental, consequential, or special loss or damage arising from your use of this website or our services.
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law, which cannot be excluded.
10. Indemnity
You agree to indemnify and hold harmless Natura Med – Naturopathy, its employees, contractors, and affiliates from any claims, liabilities, damages, or expenses arising from your misuse of the website or breach of these Terms.
11. Changes to These Terms
We may update these Terms and Conditions from time to time. The most current version will always be published on this website with the updated effective date.
Continued use of the website after changes are published constitutes acceptance of the revised Terms.
12. Governing Law
These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of Queensland.
13. Contact Us
If you have any questions regarding these Terms and Conditions, please contact:
Karina Ruiz Serkovic
Natura Med – Naturopathy
Email: Karina@naturamed.co.au
Phone: +61 402 627 022
Location: Peregian Springs, QLD, Australia
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